Matbett offers several free tools to help you stay in control of your gaming — all accessible directly from your account settings.
Deposit Limit: Set your own daily, weekly, or monthly deposit cap. Once you hit the limit, the system won't accept further deposits. Lowering your limit takes effect immediately — increasing it requires a 72-hour waiting period, to prevent impulsive decisions.
Betting Limits: You can also cap your total wagering amount over a set period of time. This is one of the most effective ways to manage your budget.
Session Timer: Set a time limit for how long you play in one session — you'll get an on-screen notification when your time is up.
Cooling-Off Break: Pause your account for 24 hours, 7 days, or 30 days — you won't be able to log in while the break is active.
Self-Exclusion: Contact support to close your account for 3 months, 6 months, 1 year, or permanently.
All tools are free and available at any time — no reason required.
Deposit Limit: Set your own daily, weekly, or monthly deposit cap. Once you hit the limit, the system won't accept further deposits. Lowering your limit takes effect immediately — increasing it requires a 72-hour waiting period, to prevent impulsive decisions.
Betting Limits: You can also cap your total wagering amount over a set period of time. This is one of the most effective ways to manage your budget.
Session Timer: Set a time limit for how long you play in one session — you'll get an on-screen notification when your time is up.
Cooling-Off Break: Pause your account for 24 hours, 7 days, or 30 days — you won't be able to log in while the break is active.
Self-Exclusion: Contact support to close your account for 3 months, 6 months, 1 year, or permanently.
All tools are free and available at any time — no reason required.
KYC (Know Your Customer) verification is part of Matbett's security process — it's required before your first large withdrawal or when withdrawing above a certain limit.
What you'll need:
1. A clear photo of the front of your National ID (NID)
2. A clear photo of the back of your NID
3. A selfie holding your NID (both your face and the card must be clearly visible)
How to submit: Send the photos via live chat or email them to support@matbett.click. Include your account's mobile number in the message.
Time: Verification is typically completed within 24 hours of submission. During peak periods, it may take up to 48 hours. Once verified, you will be notified by SMS or email.
Keep in mind: The name and date of birth you provide during registration must match your NID exactly — any mismatch will hold up the verification. Completing KYC in advance ensures your withdrawals go through without delays.
What you'll need:
1. A clear photo of the front of your National ID (NID)
2. A clear photo of the back of your NID
3. A selfie holding your NID (both your face and the card must be clearly visible)
How to submit: Send the photos via live chat or email them to support@matbett.click. Include your account's mobile number in the message.
Time: Verification is typically completed within 24 hours of submission. During peak periods, it may take up to 48 hours. Once verified, you will be notified by SMS or email.
Keep in mind: The name and date of birth you provide during registration must match your NID exactly — any mismatch will hold up the verification. Completing KYC in advance ensures your withdrawals go through without delays.
There are two ways to pause or close your account on Matbett — choose whichever suits your needs.
Option 1 — Cooling-Off (Short-Term): From your account settings, you can take a self-imposed break for 24 hours, 7 days, or 30 days. During the break, you won't be able to log in, place bets, or make deposits. Your account reactivates automatically once the period ends.
Option 2 — Self-Exclusion (Long-Term or Permanent): Contact support to set an exclusion for 3 months, 6 months, 1 year, or permanently. Submit your request via live chat or email and it will be activated within 24 hours. If you attempt to open a new account during an active exclusion period, the system will detect and block it.
Account Balance: You can withdraw your balance before the exclusion takes effect — support will guide you through the process. Making this decision takes courage, and there's absolutely nothing to be ashamed of.
Option 1 — Cooling-Off (Short-Term): From your account settings, you can take a self-imposed break for 24 hours, 7 days, or 30 days. During the break, you won't be able to log in, place bets, or make deposits. Your account reactivates automatically once the period ends.
Option 2 — Self-Exclusion (Long-Term or Permanent): Contact support to set an exclusion for 3 months, 6 months, 1 year, or permanently. Submit your request via live chat or email and it will be activated within 24 hours. If you attempt to open a new account during an active exclusion period, the system will detect and block it.
Account Balance: You can withdraw your balance before the exclusion takes effect — support will guide you through the process. Making this decision takes courage, and there's absolutely nothing to be ashamed of.
Withdrawing from Matbett is straightforward — just log in to your account and head to the Cashier or Withdrawal section.
Minimum Withdrawal:
• bKash: ৳300
• Nagad: ৳300
• Rocket: ৳500
• Bank Transfer: ৳1,000
Processing Time: Withdrawals to bKash and Nagad typically arrive within 5–15 minutes. Rocket may take 15–30 minutes, and bank transfers can take 1–3 business days.
Terms & Conditions: Withdrawals must be sent to the bKash/Nagad account registered to your mobile number — transfers to other numbers are not permitted. Wagering requirements must be met before withdrawing from a bonus balance. If KYC verification is incomplete, your first withdrawal may take longer to process.
If there's a delay: If funds haven't arrived within 30 minutes, contact support with your transaction ID — issues are usually resolved within 15 minutes.
Minimum Withdrawal:
• bKash: ৳300
• Nagad: ৳300
• Rocket: ৳500
• Bank Transfer: ৳1,000
Processing Time: Withdrawals to bKash and Nagad typically arrive within 5–15 minutes. Rocket may take 15–30 minutes, and bank transfers can take 1–3 business days.
Terms & Conditions: Withdrawals must be sent to the bKash/Nagad account registered to your mobile number — transfers to other numbers are not permitted. Wagering requirements must be met before withdrawing from a bonus balance. If KYC verification is incomplete, your first withdrawal may take longer to process.
If there's a delay: If funds haven't arrived within 30 minutes, contact support with your transaction ID — issues are usually resolved within 15 minutes.
The app failing to open or acting up after an update is fairly common — in most cases it can be fixed with just a few simple steps.
For Android:
1. Clear the Matbett app's cache and data from your phone settings (Settings → Apps → Matbett → Storage → Clear Cache)
2. Force-close the app and reopen it
3. If the above doesn't work, uninstall the app and download the latest version from the /download page
4. Before installing, make sure "Unknown sources" or "Install unknown apps" is enabled in your phone's settings
For iOS:
1. Fully close the app (swipe it up to dismiss)
2. Restart your phone
3. Check whether an update is available on the App Store
4. If the issue persists, uninstall the app and reinstall it fresh.
Common issues: If your internet connection is weak, the app may fail to load — try switching between mobile data and Wi-Fi. If the problem persists, contact support with your Android/iOS version number.
For Android:
1. Clear the Matbett app's cache and data from your phone settings (Settings → Apps → Matbett → Storage → Clear Cache)
2. Force-close the app and reopen it
3. If the above doesn't work, uninstall the app and download the latest version from the /download page
4. Before installing, make sure "Unknown sources" or "Install unknown apps" is enabled in your phone's settings
For iOS:
1. Fully close the app (swipe it up to dismiss)
2. Restart your phone
3. Check whether an update is available on the App Store
4. If the issue persists, uninstall the app and reinstall it fresh.
Common issues: If your internet connection is weak, the app may fail to load — try switching between mobile data and Wi-Fi. If the problem persists, contact support with your Android/iOS version number.
Matbett offers several types of slot games — each with its own rules and ways to win.
Classic Slots (3 Reels): Classic slots with straightforward rules — 3 reels and a limited number of paylines. The best starting point for beginners, as they're easy to understand and come with lower bet sizes.
Video Slots (5+ reels): Modern graphics, multiple paylines (typically 10–256) and bonus features — free spins, multipliers, wild symbols. This is the most widely available game type on Matbett.
Megaways Slots: The reel size changes with every spin — the number of ways to win can range from a few hundred to several hundred thousand. The potential for bigger wins is higher, but so is the volatility.
Jackpot Slots: Progressive Jackpot — a portion of every bet goes into a shared pool, giving you the chance to win one large single payout.
Where to start: Start with classic or video slots at the minimum bet (usually ৳10) to get a feel for the game's RTP and bonus features. From there, you can move on to Megaways if it suits your style.
Classic Slots (3 Reels): Classic slots with straightforward rules — 3 reels and a limited number of paylines. The best starting point for beginners, as they're easy to understand and come with lower bet sizes.
Video Slots (5+ reels): Modern graphics, multiple paylines (typically 10–256) and bonus features — free spins, multipliers, wild symbols. This is the most widely available game type on Matbett.
Megaways Slots: The reel size changes with every spin — the number of ways to win can range from a few hundred to several hundred thousand. The potential for bigger wins is higher, but so is the volatility.
Jackpot Slots: Progressive Jackpot — a portion of every bet goes into a shared pool, giving you the chance to win one large single payout.
Where to start: Start with classic or video slots at the minimum bet (usually ৳10) to get a feel for the game's RTP and bonus features. From there, you can move on to Megaways if it suits your style.
Matbett offers Bengali-language support 24/7, all seven days of the week. There are several ways to get in touch — choose the one that best fits your situation.
Live Chat (Fastest): Click the chat icon in the bottom corner of any page on matbett.click. An agent typically responds in Bengali within 1–5 minutes. For payment issues, login problems, or anything urgent, this is your fastest option.
Email (For Detailed Matters): support@matbett.click — Use email if you need to send screenshots or documents. Replies usually come within 2–6 hours, though during busy periods it may take up to 24 hours.
Help Center: The /help-center page offers step-by-step solutions to common issues — in many cases you can resolve the problem without needing to contact support.
Support hours: 24/7 — available nights, weekends, and holidays.
What to tell support: Providing your account mobile number, a description of the issue, and a screenshot where possible will help resolve your problem faster.
Live Chat (Fastest): Click the chat icon in the bottom corner of any page on matbett.click. An agent typically responds in Bengali within 1–5 minutes. For payment issues, login problems, or anything urgent, this is your fastest option.
Email (For Detailed Matters): support@matbett.click — Use email if you need to send screenshots or documents. Replies usually come within 2–6 hours, though during busy periods it may take up to 24 hours.
Help Center: The /help-center page offers step-by-step solutions to common issues — in many cases you can resolve the problem without needing to contact support.
Support hours: 24/7 — available nights, weekends, and holidays.
What to tell support: Providing your account mobile number, a description of the issue, and a screenshot where possible will help resolve your problem faster.